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Sarah-Ann Jewellery

Silver collection & Fingerprint Jewellery

Q. How does the ordering process work?

From our website, please select the item you like and click on the ‘Order?button. Add your details and proceed to the payment page. We will confirm your order by email.


           to you within 7-10 days

 

Q.  How do I actually take the Hand or Footprints?


It’s very straightforward!  The kit will contain a sheet of specially coated A4 paper and an ‘Inkless wipe for each person. Just open the inkless wipe sachet (It will contain a small ‘towellette) and gently wipe over the hand or foot you will be printing. No ink will show on the hand or foot, but when you press onto the paper, the print will appear!

Allow to dry and send back to us in the postage-paid packaging provided.


Q.  Once I place an order, how long does it take?


A print kit is normally sent out on the same day an order is placed (or the next working day, for orders received at the weekend).


Once we receive your prints back here at the workshop, we will aim to have your jewellery ready for delivery to you within 7-10 days.


(A postage-paid package is provided in the kit, for you to return the prints to us).


Q.   What will the Handprint / Footprint impression kit contain?


The kit we send you will contain;



Q. What is included in the prices shown on your website?



The only thing that is not included is £5.95 for Royal Mail special delivery of your finally completed jewellery - This is a secure, next day guaranteed service. This charge is added to your final order total.


Q. I have ordered a pair of cufflinks - I would like a footprint on one and a handprint on the other - Will this affect the price?


Not at all. You can have this combination, or (for example) a handprint from one child on the first cufflink and a handprint from another child on the second.


Q.   My order is very urgent! Can you help?


Yes - before you order, just telephone or email us and we will advise whether we can prioritise your order to meet your deadline. We are normally able to help, as we understand that things like Birthdays can creep up unexpectedly!


Q.   How old does my child need to be for Handprint / Footprint       Jewellery?


       Any age!


Q.  Is it easy to take the Hand/Footprints myself?


Very! It should only take a few minutes and it’s very straightforward.

If you have any questions at all, though - just call us before or during the process & we’ll be happy to help.


Q.   PERSONALISATION - I would like to add a name/date/message - are there extra charges for this?


NO! The prices displayed on our website include the addition of any names, date, messages, etc you may require to further personalise your jewellery. The only limiting factor is available space, of course!

The kit we send will contain a form for you to tell us exactly what you would like to add to your piece.


Q.   How do I let you know which names/dates/messages I would like      added, and where I would like them placed on the jewellery ?


The kit will contain an order form which will allow you to specify exactly what you would like added, and the positioning. If there is insufficient space for anything, we will contact you to discuss an alternative or shortened version.

Q.    Can I order something slightly different to the items shown on the         website?


Yes - This is quite often possible. If you would like a combination of pieces not shown, a different size, or something else, please Just let us know via our contact form, and we will advise the same day on price/availability. Alternatively, if you would like an immediate answer, call us on; 01708 475392 to discuss.


Q.   Can I order replacement print materials if necessary?


Yes, if you need to re-take a print, we will quickly send more materials to you at a cost of £3.00  


Q.   If I need to ask a question, can I contact you?


Absolutely! Use our Contact Form, or  Email or telephone us with your query and we will be happy to assist.


Email;  ann@sarahannjewellery.co.uk       Tel;    01708 507233 / 07702 549459


Q.   What type of silver is used?


Our jewellery pieces (Pendants, cufflinks, charms, etc) are made of Pure 999 silver. This is 99.9% pure silver.    For comparison, Sterling Silver (925) is 92.5% purity.


All chains, cufflink backings, bracelets,  supplied with the pieces are always made of sterling silver.


Q.   Do you sell gift vouchers / gift packs?


Yes we do. You can have them sent to you, or directly to the intended recipient. Please see our Gift Voucher section for ordering details.


Q    Which payment methods do you accept?


ONLINE; We accept most major credit and debit cards, including Mastercard, Visa and Maestro. You can also pay using PAYPAL. We do not accept American Express, regrettably.


We use Worldpay as our online payment portal. This is a secure, off-site payment processing facility. You will automatically receive two emails after your transaction; One from ‘ROMANCART?the shopping cart provider, and one from ‘Worldpay?confirming your transaction.


TELEPHONE ORDERS: Again, we accept most major credit / Debit cards.


Q.    Can my jewellery be Hallmarked ?


Yes - we are now registered with the London Assay Office, and your jewellery can therefore be hallmarked. There is an additional charge of £10.00 per item for this service.

Handprint / Footprint  Jewellery

   Frequently asked questions....

handprint jewellery